Monday, July 2, 2012

We had no power on Friday night.

Our power went out around 7 o'clock on Friday night. We called PeCO and reported the outage on the automated system and were left "in the dark" as to what and where the problem was and when the power would be restored. Remember Friday night? It was VERY HOT.

Fortunately, our daughter lives not far away and, even though she did not answer her phone, we drove over. She had said, many times, you don't have to call. Just come over whenever you want to or have to. So we did.

On our way over, we met a PeCO repair team who had found the problem and figured it would be 2 or 3 hours until power was restored. Fair enough.

At our daughter's house, delightfully air conditioned, we watched "those dummy Phillies" until we couldn't stand it any more. Then we called PeCO and the automated system said that the workers are trying to locate the problem. Hmmmm. Different from what we observed. But, we called every 30 minutes or so, and the automated system kept repeating the same irritating message. Finally, our daughter tried a different tact and she got a live operator. Don't know how she did it. And the good news was that our power had been restored about 15 minutes earlier.

Hooray. We left. Drove home. And went to bed in the blessed, cooling air conditioning. PeCO's work crews did a commendable job in locating the problem, fixing it, and restoring the power.

PeCO has a major problem with its automated outage system and needs to be able to update it and assure its customers that power is back when it is.

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